ShePiks Return & Refund Policy
Thank you for shopping with ShePiks. We want you to love your purchase! If you are not entirely satisfied, we’re here to help.
✅ Returns
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You can request a return within 7 days of receiving your order.
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To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging, with all tags intact.
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Certain items (e.g., personalized or perishable goods) cannot be returned.
🚫 Non-returnable items
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Products marked as Final Sale.
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Items damaged after delivery, not due to our error.
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Mystery box items (since their contents are random and sealed).
📮 Return process
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Contact us at support@shepiks.com with your order number, photos of the product (if damaged/defective), and reason for return.
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Our team will confirm your eligibility and share return shipping instructions.
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Once we receive and inspect your return, we’ll notify you by email.
💰 Refunds
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Approved returns will be refunded to your original payment method within 7-14 business days after we receive the item.
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Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
🔄 Exchanges
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We only replace items if they are defective or damaged upon delivery. For exchanges, contact support@shepiks.com.
📦 Return shipping
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You will be responsible for paying return shipping costs unless the product was defective or we sent the wrong item.
📧 Contact us
If you have any questions about your order, returns, or refunds, please email support@shepiks.com.